Jennifer’s specialised skills include change management, communication, research and analysis. She is an experienced change communicator, having worked across a number of industries over the last 20 years in marketing, project management and change communication roles (Media, Advertising, Retail, Pharmaceutical).

In the last ten years, she has focused on the area of organisational change and is qualified at a PhD level. Her doctoral research investigated the different types of communication in organisational change programs, with a specific focus on organisations undergoing continuous change.

Jennifer has strong analysis skills and is experienced in conducting both qualitative and quantitative research. She continues to lecture post graduate students in change management and project management at Melbourne-based Universities.

Over the last eight years she has worked in public sector agencies and private sector organisations undergoing continuous change initiatives (Energy, Innovation, Human Services, Packaging).

This work has involved providing strategic advice to senior management, diagnosis of communications problems, and analysis of change interventions with an emphasis on change program effectiveness. Typical of the changes introduced were culture change, business process re-engineering, technology change and commercialisation initiatives.

Jennifer currently conducts workshops and provides consultancy services to a number of businesses as well as contracting to other consulting firms. Jennifer provides an e-Change Agent Coaching service on limited availability. She is also the founder of Conversations of Change, an offsite retreat for those wanting to create workplace and career change.

She is a Board Member of the International Association of Business Communicators (IABC) in Victoria, Co-founder of the Change Management Professionals,  Member of the Australian Institute of Company Directors  (MAICD) and an Associate Fellow of the Australian Institute of Management (AFAIM).